Privacy Policy

Website: www.bigmoecleaningkit.com

‍Effective Date: 16th August 2025

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1. Introduction

This Privacy Policy explains how Big Moe Limited (“Company,” “we,” “our,” “us”), a company incorporated in Hong Kong with its registered office at RM 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong, collects, uses, stores, and protects your personal data when you access our website www.bigmoecleaningkit.com (the “Website”) or purchase our watch cleaning kit (the “Product”).

We are committed to protecting your privacy in accordance with the Hong Kong Personal Data (Privacy) Ordinance (PDPO), the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and any other applicable privacy laws in our jurisdiction.

By using our Website, purchasing our Product, or providing your personal data, you agree to the terms of this Privacy Policy. If you do not agree, you should not use our Website.

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2. Definitions

For clarity:

• “Personal Data” means any information that identifies, relates to, or can reasonably be linked to an individual.
  
• “Processing” means any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
  
• “User,” “you,” “your” means any individual accessing the Website or purchasing a Product.
  
• “Applicable Laws” means the PDPO, GDPR, UK GDPR, CCPA/CPRA, and any other privacy law applicable in the User’s jurisdiction.

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3. Information We Collect

We may collect the following categories of Personal Data:

1. Identity Data – name, billing address, shipping address.
   
2. Contact Data – email address, phone number.
   
3. Payment Data – processed securely by our payment providers (we do not store card details).
   
4. Transaction Data – purchase history, order details, invoices.
   
5. Technical Data – IP address, browser type, device identifiers, operating system, Website usage data.
   
6. Marketing Data – your communication preferences and consents.

We collect this information directly from you (e.g., when you place an order) or automatically when you interact with the Website (e.g., cookies and analytics).

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4. How We Use Your Personal Data

We use Personal Data for the following purposes:

• To process, confirm, and deliver your orders.
  
• To manage customer support requests and inquiries.
  
• To comply with legal and tax obligations.
  
• To detect and prevent fraud or misuse of our Website.
  
• To improve Website functionality, security, and user experience.
  
• To send marketing communications (only if you have consented).

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5. Legal Basis for Processing

We process Personal Data only where permitted by Applicable Laws. The legal bases may include:

• Consent – for marketing, cookies, or other optional uses.
  
• Contractual necessity – to process and deliver your orders.
  
• Legal obligation – to comply with tax, customs, or regulatory requirements.
  
• Legitimate interest – to maintain security, improve services, or prevent fraud, provided your rights are not overridden.
  

For EU/UK users, this aligns with Article 6 GDPR/UK GDPR. For U.S. users, it aligns with CCPA/CPRA “business purposes.” For Hong Kong users, it aligns with the PDPO. For other users, it applies only to the extent required by privacy laws applicable in your jurisdiction.

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6. Sharing of Personal Data

We may share your Personal Data with:

• Service providers (e.g., payment processors, shipping carriers, IT and hosting providers).
  
• Professional advisers (e.g., auditors, legal counsel, compliance consultants).
  
• Regulatory authorities where disclosure is legally required.
  
• Third parties in a business transfer (e.g., in case of merger, acquisition, or asset sale).
  

We do not sell your Personal Data.

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7. International Data Transfers

Because we operate globally, your Personal Data may be transferred and stored outside your home country, including in jurisdictions that may not offer the same level of protection.

Where required by law, we implement safeguards such as Standard Contractual Clauses (SCCs) under GDPR or equivalent mechanisms to protect cross-border transfers.

By using the Website, you acknowledge and agree to such transfers, provided they are carried out in compliance with Applicable Laws in your jurisdiction.

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8. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting obligations.

Retention periods depend on the type of data:

• Order and transaction records – retained for the statutory period required under tax and accounting laws.
  
• Customer service records – retained for as long as needed to resolve your query.
  
• Marketing data – retained until you withdraw consent or opt out.
  

When data is no longer required, we securely delete or anonymize it in accordance with Applicable Laws.

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9. Your Privacy Rights

Depending on where you live, you may have certain rights under Applicable Laws. These may include:

• Access and Portability – the right to request a copy of your Personal Data.
  
• Correction/Rectification – the right to update or correct inaccurate information.
  
• Deletion/Erasure – the right to request deletion of your data where legally permitted.
  
• Restriction of Processing – the right to limit how your data is used in certain circumstances.
  
• Objection – the right to object to processing for direct marketing or where based on legitimate interests.
  
• Withdrawal of Consent – where processing is based on your consent, you may withdraw it at any time.
  

For residents of the European Union/UK, these rights derive from GDPR/UK GDPR.

For residents of California, these rights derive from CCPA/CPRA (including the right to opt out of the “sale” or “sharing” of data).

For residents of Hong Kong, these rights derive from the PDPO.

For residents elsewhere, your rights apply only if provided by privacy laws in your jurisdiction.

Requests may be submitted by contacting us at care@bigmoecleaningkit.com.

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10. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Remember your preferences and shopping cart.
  
• Improve Website functionality and performance.
  
• Conduct analytics on user activity.
  
• Deliver personalized marketing (where legally permitted).
  

You can control cookies through your browser settings or consent banners where required by law. Disabling cookies may limit Website functionality.

For EU/UK visitors, we only use non-essential cookies where you have given consent in accordance with GDPR/UK GDPR and the ePrivacy Directive.

For U.S. users, we comply with CCPA/CPRA requirements on tracking technologies.

For all other users, cookies are used subject to any other applicable privacy law in your jurisdiction.

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11. Marketing Communications

We may send you promotional emails or newsletters only if:

• You have given explicit consent (EU/UK).
  
• You have not opted out (U.S./Hong Kong).
  

You may withdraw consent or unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us.

We will not send you marketing communications if prohibited under Applicable Laws in your jurisdiction.

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12. Children’s Privacy

Our Website and Product are not intended for children under the age of 16 (or higher minimum age where required by local law).

We do not knowingly collect Personal Data from children. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

Parents or guardians who believe their child has provided data should contact us at care@bigmoecleaningkit.com.

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13. Data Security

We implement appropriate technical and organizational measures to safeguard your Personal Data against unauthorized access, loss, misuse, or disclosure. These include:

• Encryption of sensitive data during transmission.
  
• Secure hosting and firewalls.
  
• Limited access to Personal Data by authorized personnel only.
  
• Regular monitoring for vulnerabilities and breaches.
  

While we take reasonable precautions, no method of transmission over the Internet or storage is completely secure. You acknowledge this residual risk when using our Website.

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14. Third-Party Services and Links

Our Website may integrate with or link to third-party services (such as payment processors, shipping companies, analytics providers, or social media platforms).

These third parties have their own privacy policies and practices. We are not responsible for their handling of your Personal Data.
We recommend reviewing their privacy policies before engaging with their services.

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15. Business Transfers

If Big Moe Limited undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity.

Any such transfer will be conducted in compliance with Applicable Laws and subject to safeguards to protect your rights.

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16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR), without prejudice to mandatory data protection rights under Applicable Laws in your jurisdiction (e.g., GDPR, CCPA, PDPO).

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17. International Users

Users outside Hong Kong acknowledge that we may process and store their Personal Data in Hong Kong or other jurisdictions.

We will apply appropriate safeguards as required by Applicable Laws in your jurisdiction (e.g., SCCs under GDPR).
By using the Website, you consent to such transfers, provided they comply with the applicable privacy frameworks.

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18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our business operations.
  
• Updates in technology.
  
• Amendments to legal or regulatory requirements.
  

Any updates will be posted on this page with a revised “Last Updated” date.
Continued use of the Website after changes constitutes acceptance of the revised Privacy Policy.

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19. Contact Us

If you have any questions, concerns, or privacy-related requests, please contact us at:

Big Moe Limited – Privacy Office
Email: care@bigmoecleaningkit.com

Address: RM 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong

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20. Entire Agreement

This Privacy Policy forms part of the wider contractual framework between you and Big Moe Limited, alongside our Terms and Conditions and Cookie Policy.

If any provision is found invalid or unenforceable, the remainder of the Privacy Policy will continue in effect.