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Terms and Conditions

Website: www.bigmoecleaningkit.com

Effective Date: 16th August 2025

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1. Introduction

Welcome to www.bigmoecleaningkit.com (the “Website”). The Website is owned and operated by Big Moe Limited, a company incorporated in Hong Kong with its registered office at RM 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong (“Company,” “we,” “our,” “us”).

These Terms and Conditions (“Terms”) govern your access to and use of the Website, as well as any purchase of the watch cleaning kit (“Product”) offered through the Website. By visiting, browsing, or purchasing from this Website, you agree to be bound by these Terms. If you do not accept these Terms, you must not use this Website or purchase our Product.

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2. Definitions

For the purposes of these Terms:

  • “Company,” “we,” “our,” “us” means Big Moe Limited, Hong Kong.
  • “Website” means www.bigmoecleaningkit.com and all associated subdomains.
  • “Product” means the Big Moe branded watch cleaning kit sold exclusively through this Website.
  • “User,” “you,” “your” means any person who accesses the Website or purchases a Product.
  • “Order” means a request placed by a User to purchase the Product via the Website.
  • “Payment Processor” means the third-party service that securely processes payments on our behalf.

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3. Acceptance of Terms

By accessing the Website or placing an Order, you confirm that you:

  • Have read, understood, and agreed to be legally bound by these Terms;
  • Accept our Privacy Policy and Cookie Policy, which form part of these Terms by reference; and
  • Are legally capable of entering into binding contracts under the laws of your jurisdiction.

If you do not agree with any provision of these Terms, you must discontinue use of the Website immediately.

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4. Eligibility

To place an Order or use our Website, you must:

  • Be at least 18 years old (or the legal age of majority in your jurisdiction, if higher);
  • Have full legal capacity to enter into binding contracts; and
  • Provide accurate and truthful information when requested.

We reserve the right to refuse or cancel any Order if we reasonably believe these eligibility requirements have not been met.

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5. Product Information

We strive to provide accurate descriptions, images, and specifications of our cleaning kit. However:

  • Product images are for illustrative purposes only, and actual packaging or appearance may vary slightly.
  • Minor variations in color, design, or components may occur due to manufacturing processes or improvements.
  • The Product is intended exclusively for cleaning and maintaining watches. It is not suitable for other uses.

We reserve the right to modify or discontinue the Product at any time without notice.

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6. Orders and Contract Formation

  • By placing an Order on our Website, you make an offer to purchase the Product in accordance with these Terms.
  • An Order is only considered accepted once you receive a written confirmation email from us.
  • We reserve the right to refuse, cancel, or limit any Order at our sole discretion, including if:
    • The Product is out of stock;
    • The Order details are inaccurate or incomplete;
    • Payment authorization is declined; or
    • Fraudulent or unlawful activity is suspected.

No contract is formed until we confirm acceptance of your Order.

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7. Pricing and Payment

  • All prices displayed on the Website are in the currency indicated and are exclusive of applicable taxes, duties, and shipping costs (unless otherwise stated).
  • You are responsible for all customs duties, import taxes, and fees imposed by your country of residence.
  • Payment must be made in full at the time of placing an Order.
  • We accept payment only through authorized third-party payment processors listed on our Website. We do not store or have access to your credit/debit card details.

If an error occurs in pricing, we reserve the right to correct it and either cancel your Order or provide you the option to proceed at the correct price.

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8. Shipping and Delivery

  • We ship worldwide using reputable courier services.
  • Delivery times vary depending on your location and will be communicated at checkout. These are estimates only and not guaranteed.
  • Risk of loss or damage passes to you once the Product is delivered to your address or collected from the courier.
  • You are responsible for providing accurate delivery details. We are not liable for delays or failed deliveries caused by incorrect information supplied by you.

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9. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. Subject to applicable laws:

  • You may return unused, unopened Products within 14 days of delivery for a refund or exchange.
  • Products must be returned in their original condition and packaging, accompanied by proof of purchase.
  • Refunds are processed using the same payment method used for the original purchase, minus shipping costs.
  • Products that have been opened, used, damaged, or altered will not be eligible for return or refund, except where required by law (e.g., defective or non-conforming goods).

Instructions for returns will be provided if you contact us at care@bigmoecleaningkit.com.

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10. Use of Product / Safety Disclaimer

  • The cleaning kit is intended solely for consumer use on watches.
  • You must follow all usage instructions provided with the Product.
  • We are not responsible for any damage to your watch or other items resulting from misuse, improper application, or failure to follow instructions.
  • The Product is not a toy and must be kept out of reach of children.
  • To the maximum extent permitted by law, our liability for Product-related claims is limited to the amount you paid for the Product.

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11. Intellectual Property

  • All intellectual property rights in and to the Website, Product branding, packaging, and related materials are owned by or licensed to Big Moe Limited.
  • This includes, without limitation, trademarks, logos, text, graphics, images, product manuals, and Website content.
  • You are not permitted to copy, reproduce, modify, distribute, display, or exploit any intellectual property without our prior written consent.
  • Nothing in these Terms grants you any ownership rights in our intellectual property.

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12. User Conduct

When using the Website, you agree not to:

  • Use the Website for unlawful, fraudulent, or misleading purposes.
  • Attempt to gain unauthorized access to our systems or interfere with Website functionality.
  • Upload, share, or transmit viruses, malware, or harmful code.
  • Submit false or misleading information when placing an Order.
  • Resell or redistribute the Product without our prior written authorization.

Violation of this Section may result in suspension or termination of your access to the Website and legal action where applicable.

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13. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or the Product.
  • Our liability in connection with any Order is strictly limited to the price you paid for the Product.
  • We are not responsible for losses arising from:
    • Delays or failures in delivery caused by third-party couriers or customs.
    • Misuse, improper storage, or unauthorized modification of the Product.
    • Your reliance on information not expressly provided by us.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Hong Kong law.

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14. Indemnity

You agree to indemnify, defend, and hold harmless Big Moe Limited, its directors, officers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms.
  • Your misuse of the Website or the Product.
  • Any violation of applicable laws or third-party rights in connection with your actions.

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15. Third-Party Services and Links

  • The Website may contain links to external websites or integrate with third-party services (such as payment processors, couriers, analytics tools, or messaging providers).
  • These third parties operate independently and are governed by their own terms and privacy policies.
  • We are not responsible for the availability, accuracy, or practices of third-party websites or services.
  • Use of such third-party services is at your own risk.

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16. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (HKSAR).
  • Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or the Product shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

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17. Force Majeure

We shall not be held liable or responsible for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control. These events may include, but are not limited to:

  • Acts of God, natural disasters, or extreme weather conditions;
  • War, terrorism, civil unrest, or political instability;
  • Strikes, labor disputes, or supply chain disruptions;
  • Power outages, internet failures, or technical disruptions.

In such cases, our obligations will be suspended for the duration of the event, and we will take reasonable steps to resume performance as soon as practicable.

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18. Termination

We may suspend or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms or engaged in fraudulent, harmful, or unlawful activity.

  • Upon termination, your right to use the Website ceases immediately.
  • Termination does not affect any accrued rights or obligations (including payment obligations) prior to the date of termination.

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19. Amendments to Terms

We may revise these Terms at any time to reflect changes in our business practices, legal obligations, or Website functionality.

  • Any updates will be posted on this page with a revised “Last Updated” date.
  • Continued use of the Website after updates constitutes acceptance of the revised Terms.
  • If you do not agree with updated Terms, you must stop using the Website immediately.

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20. Entire Agreement and Contact Information

  • These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Big Moe Limited regarding the use of the Website and purchase of the Product.
  • If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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Contact Information:

Big Moe Limited – Customer Support
Email: care@bigmoecleaningkit.com
Address: RM 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong

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