Shipping Policy

Website: www.bigmoecleaningkit.com

‍Effective Date: 16th August 2025

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1. Introduction

This Shipping Policy outlines how Big Moe Limited (“Company,” “we,” “our,” or “us”) manages the processing, handling, and delivery of orders placed through www.bigmoecleaningkit.com (the “Website”). By placing an order, you agree to the terms set out in this Policy, which should be read together with our Terms & Conditions and Privacy Policy.

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2. Processing Times

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• If there is an unexpected delay (e.g., supply issues, high demand, or customs clearance), we will notify you via email.

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3. Shipping Methods

We ship internationally through trusted courier and postal services.
Delivery timelines vary depending on the destination and local carrier.
While most orders arrive within the estimated timeframe, delivery dates are not guaranteed.

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4. Shipping Costs

Shipping is complimentary to the following countries: Australia, Hong Kong SAR, Japan, Singapore, United Arab Emirates, United Kingdom, United States, Canada, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Myanmar, Netherlands, Poland, Portugal, Saudi Arabia, Slovenia, South Korea, Spain, Sweden, New Zealand, and Switzerland.

For destinations not listed above, shipping is not available.

Please note that import duties, taxes, and customs fees (if applicable) are the responsibility of the customer and are not included in the product price or shipping cost.

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5. Delivery Timeframes

Most orders are processed and dispatched within 1–3 business days.
Once shipped, the estimated delivery window is 9–13 business days, depending on your location:

• 90% of orders arrive within 9 business days
• 95% of orders arrive within 10 business days
• 98% of orders arrive within 13 business days

Delivery timelines are estimates and may vary due to customs clearance, local courier delays, or peak-season volume.

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6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (where available). You can track your order directly through the courier’s website.

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7. Risk of Loss and Title

• Risk of loss or damage passes to you once the Product is delivered to your address or collected from the courier.
• If you provide incorrect or incomplete shipping information, we are not liable for failed or delayed delivery.

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8. Customs and Import Duties

• International shipments may be subject to customs inspections, duties, or import taxes.
• These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
  
• We have no control over customs procedures or delays caused by them.

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9. Undeliverable or Refused Shipments

If a shipment is returned to us because it was undeliverable, refused, or uncollected:

• We may deduct the cost of return shipping and handling from any refund issued.
  
• Reshipment will only occur once additional shipping charges are paid.

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10. Force Majeure

We are not liable for shipping delays caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, political unrest, pandemics, or courier network failures.

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11. Contact Us

For shipping-related questions, please contact:

‍Big Moe Limited – Customer Support
Email: care@bigmoecleaningkit.com
Address: RM 1911A, Unit F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong